Are You Being Served? – The Mission
I hope you guys have read about the mission I intended to carry out on a restaurant in Holland Village in support of “Are You Being Served?“, a website that gives the “low-down” on the service standards in Singapore.
And the restaurant being put up to the test is none other than Fosters.
What can a mission be without the visit of Murphy, and we saw a real situation of a table of customers doing exactly what we had planned for. These customers requested to change their tables in the middle of their meal and the waitresses acceded and attended to their request.
With our plan becoming a cliché for the very evening, we contemplated between KKNN ‘accidently’ stabbing my hand with the steak knife or me giving her a wet shirt moment with my glass of coke. Luckily, the mission unveiled itself when KKNN’s steak came almost well-done when we actually asked for medium.
The waitresses were quick to come to our table when called for and was very apologetic about our steak even though she wasn’t responsible for not leaving some ‘moo~~’ in the meat. They took the steak back to the kitchen to re-fire a new one but not before asking if my steak was cooked to my request. One little complaint is that the chef didn’t bother to reheat the sides despite replacing the steak and left KKNN eating cold greens and potatoes.
Although the food was not really up to expectations, we were very pleased with the service levels of the waitresses at Fosters. They were all smiles throughout the night and were very attentive without being the intrusive kind who would stare down every morsel of food that I put into my mouth.
Hurray for great service!
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- Are You Being Served?
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